Payments are made by bank transfer to the IBAN provided on the platform. Each Sub-Fund has a separate IBAN, so employers may need to make multiple transfers if employees are enrolled across different Sub-Funds.
Step 1 - Access the monthly subscription
Log in to your account. The monthly subscription amount for each benefit is displayed on the dashboard. Click “Pay Now” to begin.
Step 2 - Review the payment
All "In Progress" payments will be displayed, you can then select the payment you wish to action. A detailed breakdown will appear showing the Basic and Voluntary Subscription amounts for all enrolled employees. Click “Review Payment” at the top right to proceed.
Step 3 - Transfer the funds
Transfer the total amount to the IBAN shown. Include the reference number from the subscription breakdown in your payment details. After transferring, upload the payment receipt or a screenshot of the transfer from your bank as proof of payment in PDF, PNG or JPG format. Then select Confirm payments.
Step 4 - Payment confirmation
The Fund Administrator will review the payment. Once confirmed, the funds will be invested in the relevant Sub-Fund(s) at the NAV per unit at that time. The investment will then be reflected in your account and visible to enrolled employees on their dashboards.
Note - Always include the reference number from the subscription breakdown in your bank transfer. Payments with a missing reference number will be rejected, causing a delay in processing.