When setting up a benefit on the platform, the employer configures the payroll schedule. This determines when subscriptions are generated and when payments are due.
Based on the upcoming payment notice schedule configured when setting up the benefit, the platform will send the employer a notification email on the selected reminder date, followed by another notification on the actual payment due date. If the payment is not made on time, the platform will send additional reminders: a gentle reminder after 7 days of non-payment, a second reminder after 14 days, and a final escalated notice after 21 days.
Contributions begin from the enrollment date, up to the company’s next payroll date.
If you would like to review or edit the subscription cycle select "Benefits", select the benefit you created earlier and here you can edit the benefit settings including the payroll schedule and payment notice schedule.